Shipping policy
📦 SHIPPING POLICY (VELOURA)
Last updated: 06/08/2026
At Veloura, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy carefully before placing your order.
🛠️ PROCESSING TIME
All orders require a processing time of 3 business days before shipping.
During this time, your order is carefully prepared, quality-checked, and packaged for shipment.
Processing times are separate from shipping times.
🚚 SHIPPING TIMES
Once your order has been processed, estimated delivery times are:
- United States: 7–12 business days
- International Orders: 10–20 business days (varies by location)
Please note that delivery times may vary due to customs delays, carrier issues, or peak holiday seasons.
🌍 WORLDWIDE SHIPPING
We offer worldwide shipping.
However, some countries may experience longer delivery times depending on local postal services and customs processing.
📍 TRACKING INFORMATION
Once your order has shipped, you will receive a confirmation email with your tracking number.
Please allow 24–72 hours for tracking information to update.
⚠️ SHIPPING DELAYS
While we strive to meet all estimated delivery times, Veloura is not responsible for delays caused by:
- Customs processing
- Carrier delays
- Weather conditions
- High-volume periods (holidays, sales events)
We appreciate your patience in such cases.
📦 LOST, STOLEN, OR MISDELIVERED PACKAGES
Veloura is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.
If your tracking shows delivered but you have not received your package, please contact your local carrier first.
We will do our best to assist you in resolving the issue.
📮 INCORRECT ADDRESS
It is the customer’s responsibility to ensure that all shipping information is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.
If you notice an error, please contact us immediately at:
📧 rafaelmadrigal001@gmail.com
We cannot guarantee changes once the order has been processed.
🔁 RETURNS & REFUNDS (SHIPPING CONTEXT)
As stated in our Returns Policy, all sales are final. We do not accept returns or exchanges.
Refunds are only issued in the case of approved damaged or incorrect items.
📩 CONTACT
If you have any questions about your order or shipping, please contact us: